Customer Success Associate
$80,000–$90,000 year
On-siteLondon, Ohio, United States
Job Summary
Build and own adoption plans for three to five strategic global accounts, creating weekly active user growth targets and diagnosing usage stalls. Monitor platform data to identify at-risk teams and underused features, then partner with Account Managers to drive renewals and expansion. Lead go-live training and ongoing enablement for scientists and lab technicians, developing reusable assets and customer-side champions. Own the rollout of Bodie, the AI assistant, teaching researchers to use it daily while surfacing use cases to Product. Travel 30 to 40% within your region to run onsite sessions and navigate multi-divisional organizations.
Required Qualifications
- 1 to 4 years of experience in customer success, enablement, technical training, implementation, consulting, or a scientific role with meaningful customer exposure
- Scientific or technical grounding
- A degree in chemistry, materials science, biology, chemical engineering, or a related field, or equivalent hands-on experience in a scientific or technical environment
- A teaching instinct
- Comfort with data and software
- Strong communication
- Ability to travel 30 to 40% within your region
Desired Qualifications
- Hands-on lab experience
- Experience building training programs or enablement content from scratch
- Exposure to data management concepts: structured spreadsheets, databases, ELNs, or LIMS
- Experience with complex, multi-divisional, multi-geographic customers
- Interest in AI and how it's changing R&D workflows
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