Customer Success Associate
$40,000–$40,000 year
On-siteProvo, Utah, United States
Job Summary
Respond to inbound questions and requests from prospective and current customers via online live chat, email, and phone. Ensure timely, accurate assistance by routing and coordinating inquiries with sales, security, insurance, and claims teams. Educate customers on Coalition's products, including the online quoting platform and cybersecurity tools. Perform administrative insurance functions to support quoting, binding, policy changes, and key workflows. Capture customer feedback, identify recurring pain points, and collaborate with teammates to implement organizational and product improvements. Maintain clear, professional, and empathetic communication in every interaction. This in-office or remote role supports Coalition's mission to protect businesses from digital risk.
Required Qualifications
- Prior experience in a customer support or customer service role
- Prior insurance experience is not required, but is a plus
- Excellent interactive and communication abilities, both written and verbal, especially in customer-facing environments
- Resourceful, enthusiastic, and comfortable operating in a fast-paced, start-up environment
- Demonstrated ability to learn new tools, processes, and products quickly, with strong attention to detail
- Incredibly positive attitude and a team-first mindset
- This is an in-office position located in our Provo, UT office or remote if located outside of Utah
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