Customer Success Associate - Technical Support (Field work)
On-siteHyderabad, Telangana, India
Job Summary
Assist patients in fixing CGM patches, pairing sensors, and setting up devices while identifying and resolving technical issues. Provide basic troubleshooting tips and best practices for device maintenance, then maintain patient interaction records and documentation. Deliver empathetic and efficient support to enhance the user experience, with additional duties including event support, lead generation, and inventory management. This field-based role requires fluency in English, Telugu, and Hindi, with a minimum of one year in customer technical support and proficiency in virtual communication tools. Located in Hyderabad, the position supports Twin Health's mission to improve metabolic health through AI Digital Twin technology.
Required Qualifications
- B.Sc. / Diploma in Computer Science or a relevant technical degree
- Minimum 1 year in customer technical support
- Prior experience in customer service or a technical support role
- Ability to convey complex technical information clearly and effectively
- Strong analytical skills with a patient-centric approach to troubleshooting and issue resolution
- Proficiency in using video conferencing platforms, messaging apps, and remote support tools
- Ability to work independently and collaboratively in both virtual and physical environments
- demonstrating reliability and professionalism
- English, Telugu, and Hindi (mandatory)
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