Customer Success Associate - Senior Associate
On-site · Chicago, Illinois, United States
Job Summary
Translate technology and product changes into clear, actionable communications for banking and sales teams. Develop go-to-market and update communication plans, coordinate across multiple product and business teams, and engage stakeholders to ensure end users are informed, empowered, and able to drive business results. Projects include new feature releases, platform enhancements, support issues, and ad hoc outage communications to support Global Banking and Payments’ end user groups and business support teams.
Required Qualifications
- Minimum 3-5 years of experience in internal communications and project management
- Experience in Sales Enablement, change management or technology communications and related tools (CRM or Deal Management systems)
- Strong understanding of Agile delivery and working with product owners
- Highly-motivated, detail-oriented, self-starter with the ability to work independently under tight timelines
- High technical aptitude with a desire to help others learn
- Able to work on a global scale with the ability to tailor messaging as needed
- Outstanding communication and interpersonal relationship skills
- Team player with the ability to help drive our “One Team, One Voice” approach
- Proficient in Microsoft Office: Word, Excel, PowerPoint, and Teams
Apply with one swipe on Sorce. We auto-fill applications and apply on your behalf — no cover letters, no 40-minute forms.
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.