Customer Success Associate
Hybrid · New York City, New York, United States
New York City, New York, United StatesHybridFull TimeEntry LevelBachelors DegreeStartup
Type
Full Time
Level
Entry Level
Education
Bachelors Degree
Company size
Startup
Job Summary
Join Findigs as a Customer Success Associate to ensure a seamless experience for our SMB customers. Responsibilities include managing inquiries, troubleshooting issues, conducting outreach, creating knowledge base content, and collaborating with teams for product insights. Candidates should have 1+ years in a customer-facing role, strong communication skills, and technical aptitude, with experience in B2B SaaS preferred.
Required Qualifications
- 1+ years of experience in a customer-facing role (e.g., Customer Support, Customer Success, Account Management), preferably in a B2B SaaS environment
- Exceptional written and verbal communication skills
- A high degree of technical aptitude
- Experience with customer support platforms (e.g., Zendesk, Intercom, Jira) and/or CRMs (e.g., HubSpot, Salesforce)
- Strong problem-solving skills
- Willingness to embrace the unstructured, fast-paced environment of a high-growth startup
Desired Qualifications
- Prior startup experience
- Experience in Proptech or Fintech
- Experience creating content for a knowledge base (articles, videos, FAQs)
- Familiarity with tracking and influencing customer success metrics (e.g., NPS, CSAT, Time to Resolution)
Additional Requirements
- We are unable to sponsor or take over sponsorship of an employment Visa at this time
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