Customer Success Associate
On-siteStamford, Connecticut, United States
Job Summary
Provide high-quality support to end-users with application questions and resolve problems. Collaborate with customers to define and implement new configuration requirements during onboarding and manage implementations through steady state application use. Serve as a solution expert by educating users on the software platform and improving training materials to help customers, internal team members, and partners learn the Finario platform. Optimize customer application usage to drive adoption and effective use of the Finario platform for improved Capex management and business results. Act as the main point of contact to foster deeper value-driven relationships with customers.
Required Qualifications
- 2 - 5 years of work experience
- Excellent communication skills, both verbal and written
- Self-starter who is able to own the ongoing success of both large and small customers
- Detail-oriented with strong track record of follow-through
- Natural sense of curiosity and a desire to help people
- Technical Skills connecting a building reports in a variety of BI tools (PowerBI, Tableau, Snowflake)
- API connectivity and querying (Open, RESTful)
Desired Qualifications
- Proven track record of establishing yourself as a trusted advisor to customers
- Previous SaaS and/or Consulting experience
- Previous experience in a Implementation and/or Customer Success capacity
- Previous experience developing training materials and delivering training
- Exposure to deadline driven environments utilizing different project management tools
- Enthusiasm for using and explaining the benefits of cloud technologies
- Understanding of financial (budgeting, planning) and investment concepts such as ROI and NPV in a Capital Intensive industry
- Sense of humor
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.