Customer Success Associate
On-siteLahore, Punjab, Pakistan
Job Summary
Channel passion for customer service and claim ownership of the customer experience, including comprehensive issue resolution while collaborating with different teams. Research and grasp information across multiple tools while keeping customers engaged, effectively tailoring communication and style to differing audiences. Self-manage and work independently in a fast-paced environment, showcasing the ability to multi-task, organize, and prioritize time. Manage on-site US timings from 5:30 PM to 2:30 AM PKT. At CureMD, you contribute to groundbreaking technology that directly impacts patient care and enhances healthcare efficiency globally.
Required Qualifications
- Bachelor's from a reputable institution
- Minimum 0 – 2 years of experience
- Strong written and verbal communication skills
- Sound knowledge of telephone etiquette
- Knowledge of customer service principles and methods
- Experience in Client Communication
- Ability to work on-site in US timings (5:30 PM to 2:30 AM PKT)
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