Customer Success Associate
HybridLondon, England, United Kingdom
Job Summary
Schedule and run 1:1 onboarding sessions for new users to help them integrate AlphaSense into their workflow. Reach out to low activity or dormant users through email and warm calling to convert that outreach into live sessions that drive adoption, uncover blockers, or surface license swap needs. Support client sessions across various industries, join Account Managers on trainings, and assist with onsite or virtual sessions to help users apply the platform to their workflows. Work with Customer Success Managers and Account Managers to keep accounts healthy by delivering tailored training, sharing workflow tips, and providing ongoing product guidance. Assist sales teams by running product overview sessions for trials and joining demos to highlight the platform's value to prospective users. Spot themes, trends, and relevant content during client interactions, then package and share these insights with internal partners. Capture user feedback, track recurring pain points, and flag opportunities for improvement while partnering with teams to share clear, actionable insights. This role requires 1+ years of experience in high volume outreach or user support and includes one day per week in the London office.
Required Qualifications
- 1+ years of experience in high volume outreach or user support
- Ability to be in our London office 1x per week
Desired Qualifications
- Comfortable speaking with a wide range of user types and guiding them through platform training
- Able to distill and explain complex issues in simple terms
- Strong at building rapport and keeping conversations clear and simple
- Energetic, curious and eager to learn new workflows and industry use cases on the job
- Motivated, organised, and able to manage multiple tasks in a fast paced environment
- A strong communicator who works well in a team oriented setting
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