Customer Success and Learning Systems Supervisor

Leadership and coordination of district Technology Help Desk, K12 library media services, digital learning initiatives, and AI integration. Oversees CRCSD’s student computer use, including development of a student computer taskforce; manages the Help Desk, Technology Facilitator, and Technology Integration personnel; oversees enterprise CRM/helpdesk solutions, issue tracking, and escalation; plans professional learning for library staff and technology staff; coordinates and supports district library services, digital literacy, AI literacy, and responsible technology use; collaborates with administrators, librarians, teachers, and instructional coaches to align technology initiatives with curriculum goals and district policies; leads district initiatives related to digital literacy, well-being, media literacy, ethical AI use, and AI governance; coordinates student device programs, deployment, inventory, and lifecycle planning; ensures equitable access to devices and digital resources; provides leadership in AI integration and professional development for staff; supports instructional technology tools, LMS adoption, and digital citizenship; maintains inventory and works with vendors on maintenance and purchasing; and fosters innovative instructional practices and data-informed program evaluation.