Customer Success And Account Manager
HybridBengaluru, Karnataka, India
Job Summary
Own a high-volume portfolio of accounts across the full post-activation lifecycle, driving GTV ramp by identifying and unlocking untapped spend potential. Monitor adoption signals including card penetration and user growth, then intervene early when accounts stall. Design and deploy one-to-many engagement programs such as automated email campaigns and lifecycle nudges triggered by behavioral signals. Build scalable resources like onboarding guides and self-serve content to help customers progress independently. Track portfolio-wide health scores based on spend activity and feature adoption, managing churn risk proactively by acting on signals rather than cancellation requests. Analyze usage data to identify patterns and surface insights, feeding structured product feedback to the Product team regarding adoption blockers and churn precursors.
Required Qualifications
- 2 - 4 Years of experience in Customer success with Account Management, or a Commercial role managing high volume of accounts
- hunter mindset: you are energised by growth and graduation targets, not just retention metrics
- Programmatic thinker: you design automated lifecycle campaigns and scalable resources, not just reactive touchpoints
- Strong data literacy: you can analyse usage patterns across hundreds of accounts, build a view of portfolio health, and act on what you find
- Comfortable working with automation and customer success platforms rather than relying on manual relationship management
- Commercial instincts sharp enough to read an account, identify the opportunity, and act without being told
Desired Qualifications
- Fintech, SaaS, or payments background preferred
- UAE market experience is an advantage
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