Customer Success Analyst (split shift 3 pm - 11 pm)

Develop and maintain customer relationships by acting as a liaison between clients and Carlex plant management. Analyze orders received via EDI, email, or telephone, then manage documents for incoming and outgoing shipments while coordinating with production, shipping, and receiving teams. Resolve material issues promptly, optimize shipment management, and set up expedite services for transportation delays or losses. Monitor EDI orders to prevent disruptions and assist in launching new parts and maintaining rack inventory. Cross-train with team members and provide internal support to the Materials group as required.