Customer Success Agent (English-Speaking)
RemoteUnited States
United StatesRemoteFull TimeStartup
Full TimeStartup
Job Summary
Respond to customer inquiries via Zendesk, guide users through onboarding, and prepare them for upgrades and feature adoption. Create and maintain knowledge base articles, host webinars for user enablement, and identify automation tools to streamline support workflows. Monitor customer health, gather feedback, and collaborate with Product and Engineering to build internal playbooks. Fluency in English required; 2+ years in Customer Success or Support. Fully remote role with flexible hours. Join a mission-driven team developing an AI research platform that accelerates evidence-based decision-making.
Required Qualifications
- Fluency in English
- 2+ years in Customer Success, Support, or SaaS roles
- Familiarity with Zendesk or similar support platforms
- Ability to host and facilitate webinars or online training
- Strong documentation and knowledge-sharing mindset
- Process-oriented with a drive to identify improvements and automation
- A collaborative team player with a desire to help improve the customer experience
- Fluency in English
- Zendesk
- Webinar tools
- Microsoft Office 365
- Ability to adopt new tools quickly and AI-based support systems
Desired Qualifications
- Experience using CRM tools (Zoho CRM is a plus)
- Passion for customer education and lifecycle engagement
- Fluency and literacy in additional languages a plus
- Zoho CRM
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