Customer Success Agent
On-siteStockholm, Stockholm, Sweden or Göteborg, Västra Götaland, Sweden
Job Summary
Manage daily operations, including vehicle and shift planning, ensuring seamless logistics performance for customers in the Nordics and the UK. Act as the primary point of contact for carriers and workshops, handling inquiries, resolving ad hoc deviations, and optimizing performance to meet KPIs and SLAs. Conduct on-site customer visits, provide go-live support for deployment projects, and collaborate with Operational Account Managers to maintain an optimal experience. This full-time role in Stockholm or Gothenburg supports Einride's mission to transform road freight through autonomous electric technology.
Required Qualifications
- Minimum Bachelor's degree (e.g., Business, Supply Chain, Logistics)
- Fluent in Swedish and English
- Full-time position based in Stockholm or Gothenburg
Desired Qualifications
- Previous experience in a customer-facing role within operations, logistics, or a similar environment is a plus
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