Customer Success Advocate
$115,000–$130,000 year
Remote · Québec, Quebec, Canada
Job Summary
Customer Success Advocate responsible for managing a portfolio of customers in the region, driving onboarding, configuration for real-world workflows, and high adoption of Motorola Solutions' hybrid-cloud portfolio. Focus areas include reducing Time to First Value for new deployments, advancing usage tiers, mitigating adoption risks, surfacing expansion opportunities, and partnering with Sales, Deployment, Product Activation, and Support to ensure renewals and long-term customer advocacy. Key activities include onboarding and regular customer touchpoints (onboarding, QBRs/EBRs, health checks), guiding customers from basic to advanced integrated workflows using data and customer feedback, monitoring account health and mitigating churn risk, and collaborating across teams to deliver measurable outcomes such as improved response times and operational improvements. Preferred skills include familiarity with public safety/government technology, customer success and adoption practices, CRM/BI tool fluency (Salesforce, Gainsight, Tableau), strong communication, problem-solving, and ownership. Travel up to 30–40% within the region. Base salary range 115,000–130,000 CAD.
Required Qualifications
- Bachelor’s Degree in Business, Communications, Public Safety, Information Technology, or related field; or equivalent practical experience
- 3–5+ years of professional experience in Customer Success, Account Management, Technical Account Management, Support, or related customer-facing role
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