Customer Success Advisor
HybridBudapest, Budapest, Hungary
Budapest, Budapest, HungaryHybridFull TimeHigh School Or Equivalent
Full TimeHigh School Or Equivalent
Job Summary
Communicate with customers in Hungarian and English via email, chat, and phone as the primary point of contact. Listen to identify goals, recommend relevant services, and handle general issues while escalating complex cases. Deliver an outstanding experience during every interaction and collect feedback to share with teams for service improvement. Support the onboarding and training of new team members and participate in continuous learning regarding technical tools. Work from the Budapest office with shifts between 7:30 a.m. and 6:20 p.m., with flexible home office opportunities up to 10 times per month.
Required Qualifications
- excellent written and verbal communication skills in Hungarian
- ability to communicate confidently in English
- previous experience communicating with customers in person, by phone, or online
- customer-focused approach
- ability to communicate clearly and empathetically
- business-oriented mindset
- ability to understand customer needs
- ability to understand how services can support customer business
- ability to work from the Budapest office
- availability for shifts between 7:30 a.m. and 6:20 p.m.
- at least a secondary school qualification
- ability to handle unexpected situations confidently and proactively
- ability to collaborate with others
- basic computer skills
- comfort using digital tools
Desired Qualifications
- interest in websites
- familiarity with HTML
- familiarity with PHP
- familiarity with IMAP
- familiarity with SMTP
- experience in consulting
- experience in customer relations
- experience in customer support
- experience in sales support
- enthusiasm about the IT industry
- enjoyment of learning new things
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