Customer Success Advisor
HybridAmman, Amman, Jordan
Job Summary
Orchestrate high-volume engagements via phone, email, and social media to maximize customer success within a defined territory. Build relationships with sales teams and partners to drive renewals and expansion opportunities. Develop account plans with territory sales teams to achieve assigned goals while uncovering industry-specific challenges. Support the customer journey through onboarding, adoption, and retention by articulating business workflows and utilizing technology solutions to document activity. Monitor usage data, health indicators, and renewal dates to translate insights into success strategies with reseller partners. Respond to inquiries and link business processes with product solutions. Requires 3+ years in SaaS customer success or renewals, fluent English and Arabic, and hybrid work schedule.
Required Qualifications
- Customer success, renewals, or sales experience-minimum 3 years in SaaS industry
- Fluent English and Arabic language skills
- Experience interacting with clients of all levels, in different industries and across a broad geographical area
- Ability to forge customer relationships and insights over the phone
- Collaborative and consultative work style, ability to succeed in a high velocity work environment
- Link business processes with product/technical solutions
- Experience with complex, escalated customer situations, ability to navigate large organizations
- Experience internally collaborating and influencing large matrixed organization
- Experience in the software or SaaS sales or renewals environment
Desired Qualifications
- Background needs to be in customer-facing roles including account management, customer support, project management, customer success or sales
- Empathy for customers AND passion for revenue and growth
- Experience managing time between calls, troubleshooting follow ups, customer relationship management and new customer outreach
- Curiosity
- 1+ years of experience with Salesforce or another CRM Software
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