Customer Success Advisor - ASEAN
Remote · Malaysia or MY
Job Summary
Customer Success Advisor in Autodesk’s Customer Success Management, supporting customer outcomes by helping them realize more value from Autodesk solutions. Use data-triggered signals to proactively engage customers, align product capabilities with outcomes, and establish adoption strategies to increase product usage. Identify at-risk accounts via discovery and realign them toward success; collaborate cross-functionally with Sales, Renewals, Channel Partners, Support, and Services to support customer outcomes; deliver a high-quality experience that deepens customer satisfaction and loyalty; uncover opportunities to expand relationships through value discovery and strategic conversations.
Required Qualifications
- 3–5 years in Customer Success, Account Management, or a related customer-facing role
- Proven track record of working independently while driving measurable impact
- Experience navigating cross-functional collaboration with internal and external stakeholders
- Proficiency in Salesforce or similar CRM systems
- Experience with SaaS, cloud-based software, or subscription business models
- Familiarity with Autodesk customer industries (AEC, MFG, M&E)
- Fluent in English and Bahasa
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