Customer Success Account Manager - Signature - Sioux City, IA
On-siteSioux City, Iowa, United States
Job Summary
Manage a high volume of smaller customers in the NW and Central Iowa territory as the primary point of contact and advocate for assigned accounts. Handle routine inquiries with standardized solutions, escalate complex issues, and coordinate with sales, support, and operations to deliver supply chain solutions. Proactively engage existing clients to enhance value, conduct periodic virtual check-ins, and identify low-touch upsell opportunities to drive account growth. Monitor customer health metrics to prevent churn, update CRM with retention data, and provide value-driven guidance to maximize customer success with our solutions.
Required Qualifications
- 1–4 years in customer success, support, or related customer-facing roles
- SMB account management experience
- Ability to manage multiple customer engagements through strong organizational skills
- Data-driven mindset
- Excellent written communication skills
- Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer
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