Customer Subscriptions Associate
$28,000–$29,000 year
HybridCardiff, Wales, United Kingdom
Cardiff, Wales, United KingdomHybridFull Time$28,000–$29,000 yearEntry LevelLarge
Full TimeEntry LevelLarge
Job Summary
Manage billing, invoicing, and data reporting while maintaining performance within SLAs across multiple customer service channels. Identify areas for improvement, lead continuous improvement projects, and create business cases to justify new changes. Serve as the point of contact for customer escalations and complaints, collaborating with third-party providers to resolve issues and reduce contact volume. Track invoices against budget and maintain key performance dashboards. Work cross-functionally to drive operational excellence and efficiency improvements.
Required Qualifications
- Proven experience in subscription management, customer service, or similar administrative roles
- Basic knowledge of billing and invoicing processes
- An understanding of project or change management approaches and best practice
- Ability to work independently as well as part of a team
- This is a Hybrid role from our Cardiff Office, working three days from the office, two from home
Desired Qualifications
- Keen eye for detail and accuracy
- Adaptability - you'll be able to demonstrate adaptability to cater to different stakeholder needs
- Being proactive with excellent organisational and time management skills
- Problem solving - you'll demonstrate the ability to approach problems logically and with good judgement to ensure the appropriate customer outcome
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