Customer Solutions Specialist
$60,000–$69,000 year
On-siteMinneapolis, Minnesota, United States
Job Summary
Manage the entire sales order process from receipt through fulfillment, including contract review, promise dating, and order acknowledgement. Liaise between customers and internal teams to resolve issues, track root causes for complaints, and facilitate Return Material Authorizations. Monitor daily shipments, manage customer Kanbans, and report key metrics like on-time delivery and sales trends. Collaborate with Supply Chain, Quality, and Engineering to meet commitments, while growing sales by identifying new opportunities and communicating market intelligence. Maintain IQMS modules and pricing data, attend S&OP meetings, and ensure a safe work environment.
Required Qualifications
- Associates degree (A.A.) or equivalent from two-year college or technical school
- 2-4 years of related experience within a manufacturing environment
- Ability to maintain a high degree of accuracy in a fast-paced environment
- Self-motivated
- Strong interpersonal and leadership skills
- Excellent influencing skills
- Analytical aptitude with sound critical thinking skills
- Great listening skills
- Clear and concise communication skills via telephone, e-mail, and written correspondence
- Computer literacy
- Significant competence and experience in the use of the Microsoft Office Suite including Outlook, Word, Excel, and PowerPoint
- Experience with the IQMS Enterprise Resource Planning system (or similar experience)
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