Customer Solutions Specialist (pooling)

Welcome customers in person, over the phone, and by email to build strong relationships and understand their financial needs. Match clients with appropriate leasing and service solutions while transparently communicating terms and educating them on credit-building opportunities. Maximize sales of financial services and home goods through cross-selling and manage accounts by opening new files, processing payments, and monitoring overdue balances. Conduct collection activities with empathy, negotiate repayment terms, and follow up on missed payments. Uphold merchandising standards by assisting with showroom setup, managing inventory, and maintaining a clean, organized store environment. Assemble and disassemble electronics, coordinate delivery paperwork, and perform out-of-store duties as assigned.