Customer Solutions Specialist (pooling)
$39,520–$41,600 year
On-siteStrathroy, Ontario, Canada
Job Summary
Welcome and engage customers in person, over the phone, and via email to understand their financial needs and match them with appropriate leasing or service solutions. Transparently communicate lease terms, educate clients on credit-building opportunities, and maximize sales through cross-selling. Manage accounts by opening new records, processing payments, monitoring overdue accounts, and conducting collection activities while maintaining professionalism. Uphold merchandising standards by assisting with showroom setup, tracking inventory, and assembling home furnishings. Coordinate delivery paperwork and perform out-of-store duties including merchandise delivery. Work flexible shifts from 10am to 7pm Monday through Saturday. This role is part of a talent pool for future opportunities at easyhome, Canada's largest lease-to-own business.
Required Qualifications
- Proven communication and interpersonal skills
- Sales-oriented mindset with the ability to meet targets and drive results
- Experience in a customer-facing environment
- Strong multitasking abilities and attention to detail
- Availability to work a variety of shifts within store operating hours (10am-7pm Mondays to Saturdays)
- Ability to lift 50+ pounds
- Comfortable with sales calls, collections, and having difficult customer conversations
- Must be legally eligible to work in Canada
- Must be able to pass background checks (criminal, employment, and credit)
- Must have a driver's licence
Desired Qualifications
- Passion for helping others
- Experience in a customer-facing environment (retail, finance, or leasing preferred)
- Having a driver's licence would be considered an asset
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