Customer Solutions Specialist (Industrial Industry)

Provide best-in-class service by listening attentively to customer needs, and effectively communicate the best applicable solution via phone or email. Upon receipt of customer purchase orders, enter and create corresponding sales orders, while advising them on future forecasting of products. Prepare accurate price quotes for customers, including estimates of related shipping charges and expected delivery dates. Stay current with product knowledge to be able to accurately advise our customers with the best product options. Efficiently respond to customer inquiries regarding adjustments, returns, credits or shipment tracking. Partner closely with the Regional Sales Manager to gain pertinent customer information to be the most qualified resource for any sales support related needs. Communicate and collaborate with other internal departments to collectively identify the best solutions for our customers. Establish customer relationships with a consultative approach and subsequently utilize your technical product knowledge to assist in providing them direction with their product selection. Set-up client accounts in our internal CRM, and maintain and update all necessary client information.