Customer Solutions Specialist
On-siteKansas City, Missouri, United States or Olathe, Kansas, United States
Job Summary
Manage end-to-end processing of GAF orders with accuracy and urgency, serving as the primary point of contact for high-volume distribution customers. Collaborate cross-functionally to ensure seamless experiences, while providing backup coverage for phone queues and leading real-time engagement through the Customer Service Chat platform. Drive resolution of open cases, mis-shipments, and back-orders, and deliver clear technical guidance on product functionality and website navigation. Maintain high-quality CRM data, document detailed interaction records, and issue invoices and packing lists upon request. Requires solid ERP and CRM system knowledge, product expertise, and 2-3 years of experience in customer solutions. Located in Olathe, KS, with a competitive salary and comprehensive benefits package.
Required Qualifications
- High school degree or equivalent
- Excellent English verbal and written communication skills
- At least 2-3 years' experience as a Customer Solutions Representative
- Solid working knowledge of a call reporting management (CRM) system
- Solid working knowledge of phone systems
- Ability to read schematics and illustrated parts list
- Solid ERP system knowledge
- Working product knowledge
- Solid knowledge of Microsoft Office products, specifically Excel and Word
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