Customer Solutions Specialist
$39,520–$40,560 year
On-siteTruro, Nova Scotia, Canada
Job Summary
Welcome and engage customers in person, over the phone, and via email to interview them on financial needs and match them with appropriate leasing or service solutions. Transparently communicate lease terms, educate clients on credit-building opportunities, and maximize sales through cross-selling. Manage accounts by opening new files, updating records, processing payments, and monitoring overdue balances while conducting collection activities with empathy. Uphold merchandising standards by assisting with showroom setup, pricing changes, inventory tracking, and maintaining a clean, organized environment. Assemble and disassemble electronics and home furnishings, coordinate delivery paperwork, and perform out-of-store duties as assigned. Work shifts from 10am to 7pm Monday through Saturday, with availability to lift 50+ pounds considered an asset.
Required Qualifications
- Proven communication and interpersonal skills
- Sales-oriented mindset
- Experience in a customer-facing environment
- Strong multitasking abilities
- Attention to detail
- Availability to work a variety of shifts within store operating hours (10am-7pm Mondays to Saturdays)
- Ability to lift 50+ pounds
- Comfortable with sales calls, collections, and having difficult customer conversations
- Legal eligibility to work in Canada
- Ability to pass background checks (criminal, employment, and credit)
- Driver's licence
Desired Qualifications
- Passion for helping others
- Experience in retail, finance, or leasing
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.