Customer Solutions Specialist
$86,000–$106,000 year
RemoteUnited States
Job Summary
Lead full-cycle implementations for new payroll bureau clients licensing the EarnIn Payroll product suite, from kickoff through go-live. Configure the EarnIn Payroll platform to meet each bureau's specific business rules, workflows, and client requirements. Manage data migration activities, including extracting, mapping, validating, and importing legacy payroll data with a high degree of accuracy. Deliver training programs and documentation for bureau administrators and end users. Provide hands-on consulting to bureaus on payroll configuration best practices, compliance considerations, and system optimization. Own project plans, timelines, and status communication across internal teams and bureau stakeholders. Serve as the primary point of contact for assigned implementations, managing scope, risks, and issue resolution. Partner with the Customer Experience and Product teams to escalate and resolve configuration gaps or product issues identified during implementation. Conduct post-go-live support and health checks to ensure a smooth transition to the Support team. Maintain detailed, accurate implementation documentation for every account. Create and contribute to onboarding processes, documentation, and ongoing customer operations.
Required Qualifications
- 5+ years of experience in the payroll or HCM industry, including hands-on system implementation, configuration, or consulting
- Proven experience managing full-cycle software implementations, ideally for B2B/SaaS platforms
- Strong understanding of payroll processes, tax compliance, and payroll data structures (earnings, deductions, garnishments, etc.)
- Experience with payroll data migration, including data mapping and validation
- Excellent project management skills, with the ability to manage multiple concurrent implementations
- Highly detail-oriented with strong analytical and problem-solving skills
- Excellent written and verbal communication skills; comfortable presenting to and training external stakeholders
- Ability to work cross-functionally with Product, Engineering, and Customer Success teams
Desired Qualifications
- Payroll or HR certification or equivalent professional credential preferred
- Experience with payroll bureau, PEO, or multi-client payroll service business models preferred
- Experience with the following software/ companies: Millenium, PayEntry, Proliant, iSolved, Asure, Apex, Execupay preferred
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