Customer Solutions Specialist
$39,520–$45,760 year
Remote · United States or Port Washington, New York, United States
Job Summary
Customer Solutions Specialist at Drive Medical focuses on delivering an effortless customer experience via phone in US/Canada, including providing product information, processing orders, handling returns, managing back-orders, and offering solutions. Responsibilities include resolving customer and sales rep inquiries, documenting quality issues, assisting with assemblies and parts queries, supporting the sales team, and meeting KPIs. Requires strong communication and problem-resolution skills, proficiency with Microsoft systems (SAP experience helpful), and a high school diploma or equivalent; 1-2 years in the role is preferred for advancement. Schedule generally between 9AM-6PM EST with flexible hours.
Required Qualifications
- High school diploma or equivalent
- Experience in customer service preferred
- 1-2 years of experience in the position to be considered for promotion
- Excellent communication and problem resolution skills
- SAP experience helpful
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