Customer Solutions Spec III
On-site · Phoenix, Arizona, United States
Job Summary
Customer Solutions Specialist III responsible for coordinating cross-functional teams across sites, managing customer orders and statuses, leading meetings, driving process improvements, and upselling opportunities in the semiconductor supply chain. Drives reliable on-time delivery by collaborating with site operations, engineering, and logistics; manages global strategic accounts, communicates with internal/external stakeholders, resolves issues, and leads data-driven initiatives (including automation opportunities) to improve customer service performance. Requires proven ability to interact with customers and internal staff, strong problem-solving skills, and experience with order processing systems and ISO/SOX awareness.
Required Qualifications
- Masters degree or equivalent experience preferred
- Minimum 5 years’ customer service experience
- Semiconductor industry experience
- Microsoft Office 365
- Experience with order processing software, Oracle Netsuite, SAP
- Experience with RMA procedures
- Ability to support and motivate others
- Knowledge of customer service procedures and systems
- Understanding of ISO and SOX regulations
- Project management
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