Customer Solutions Program Manager
On-siteBoston, Massachusetts, United States
Job Summary
Manage end-to-end program delivery for customer solutions involving hardware, software application development, and multiple system integrations. Collaborate with customers to define scope, requirements, and priorities while driving value for their business, and work with product and engineering teams to execute on defined requirements. Own scope and timelines for individual projects and broader programs by developing project plans, identifying risks, and communicating early and often. Manage change and expectations internally and externally, and drive process improvement by documenting lessons learned and establishing scalable frameworks. This role interfaces with executives, engineering teams, and technical staff both internally and across the customer base to build processes for scaling delivery and management of complex engagements.
Required Qualifications
- B.S. in engineering
- 10+ years of experience, including time as an engineer in a manufacturing environment, project or program management, management consulting, or comparable experience in technical environments
- Bring expertise in industrial or process engineering, with the ability to advise customers on process improvement and lean manufacturing optimization
- Proven problem solving skills, with the ability to navigate ambiguous situations such as customer inability to lock down scope due to changing product designs
- High level of detail orientation and exceptional organizational skills
- Experience managing and communicating with a range of stakeholders who may have differing perspectives and priorities
- Able to independently develop frameworks and project plans through forward-looking thinking in situations without precedent
- Must be a US citizen or GC holder
Desired Qualifications
- MBA
- Technical expertise in software application development or embedded systems
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