Customer Solutions Professional
HybridDowney, California, United States
Job Summary
Serve as the primary responder for customer inquiries and grievances, addressing and rectifying issues related to pricing, billing, credits, payments, and shipping. Navigate company systems to independently resolve concerns while maintaining strict adherence to order entry protocols. Offer proactive service to enhance customer retention by anticipating evolving needs and customizing solutions. Build relationships across Sales, Supply Chain, Operations, and Finance, keeping account details current within Salesforce. Contribute to new hire training through job shadowing and deliver effective multi-modal communications tailored to diverse audiences. Manage multiple projects with minimal oversight while employing sound judgment to handle issues with professionalism.
Required Qualifications
- 3-5 years of related job experience
- Ability to manage multiple projects, work under pressure, and adapt to sudden changes in the work environment
- Basic experience of simple office/operational systems
- Excellent verbal, written, people, and diplomacy skills
- Strong customer service skills (friendly, courteous and helpful)
- Bachelor's Degree Preferred
Desired Qualifications
- Prior industry experience
- Experience with Salesforce.com or other CRM
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