Customer Solutions Professional
HybridCarrollton, Texas, United States
Job Summary
Serve as the primary responder for customer inquiries and grievances, addressing and rectifying issues related to pricing, billing, credits, payments, and shipping. Navigate company systems and processes adeptly to independently resolve concerns while maintaining strict adherence to order entry protocols. Offer proactive and efficient service to all customers, ensuring high satisfaction and enhancing retention by anticipating their evolving needs. Keep customer account details current within Salesforce and build relationships across Sales, Supply Chain, Operations, and Finance. Contribute to training and development of new hires through job shadowing. This hybrid role based out of the Carrollton office requires 3-5 years of related experience, proficiency with Microsoft Office and Salesforce, and the ability to manage multiple projects under pressure.
Required Qualifications
- 3-5 years of related job experience
- Ability to manage multiple projects, work under pressure, and adapt to sudden changes in the work environment
- Basic experience of simple office/operational systems
- Excellent verbal, written, people, and diplomacy skills
- Strong customer service skills (friendly, courteous and helpful)
- Bachelor's Degree Preferred
Desired Qualifications
- Prior industry experience
- Experience with Salesforce.com or other CRM
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.