Customer Solutions Professional
Hybrid · Carrollton, Texas, United States
Job Summary
Hybrid role based out of Carrollton office focusing on customer inquiries and grievances, resolving pricing/billing/credit/shipping issues, and maintaining Salesforce data. Responsibilities include serving as primary responder for inquiries, proactively addressing customer needs, collaborating with Sales, Supply Chain, Operations, and Finance, training new hires, and maintaining order-entry protocols. Requires strong multi-modal communication skills, advanced computer skills, ability to plan and prioritize with minimal oversight, and 3-5 years of related experience; Bachelor’s degree preferred. The role emphasizes customer loyalty, retention, and cross-functional relationship-building with a services-oriented approach.
Required Qualifications
- Bachelor's degree preferred
- 3-5 years of related job experience
- Experience with Salesforce.com or other CRM is preferred
- Strong customer service skills (friendly, courteous and helpful)
- Excellent verbal, written, people, and diplomacy skills
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