Customer Solutions Manager - EV Charging SaaS Platform
HybridAmsterdam, North Holland, The Netherlands
Job Summary
Act as the technical counterpart to the commercial team throughout the full sales cycle, designing and presenting high-level solution architectures, functional designs, and integration approaches for enterprise prospects. Translate customer needs identified in tender documentation and discovery sessions into technical and functional solution designs, advising on solution strategy, feasibility, delivery implications, and business impact. Present product demos, technical workshops, and proof-of-value engagements while establishing trusted advisor relationships with senior customer stakeholders. Identify recurring customer needs and platform limitations to provide actionable recommendations for Product and Engineering, and define best practices for the pre-sales operating model. Lead onboarding, migration, and strategic implementation projects to ensure technical continuity from pre-sales into execution.
Required Qualifications
- A Bachelor's or Master's degree in Engineering, Business Administration, IT, or a related field
- 4+ years of experience in customer solutions, solution consulting, pre-sales, or a similar customer-facing technical role
- Proven experience supporting complex enterprise sales cycles, tenders, and strategic customer engagements
- Strong analytical, communication, and stakeholder management skills
- Experience leading technical discussions with both commercial and engineering stakeholders
- Experience with solution architecture, integrations, APIs, and migration approaches
- Ability to analyse technical issues in a practical way, including topics such as OCPP communication and platform integrations
- A sustainable mindset and genuine motivation to contribute to the energy transition
Desired Qualifications
- Experience with project leadership or implementation coordination is a strong plus
- Affinity with the EV charging industry, SaaS platforms, or energy technology is a strong plus
- Professional fluency in English, both written and verbal, Dutch or German language skills would be a plus
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