Customer Solutions Engineer
$110,000–$150,000 year
RemoteUnited States
United StatesRemoteFull Time$110,000–$150,000 yearFraud SoftwareSmall
Full TimeSmallFraud Software
Job Summary
Own the most complex customer issues by partnering with Customer Success Management as the technical liaison to Enterprise and Strategic accounts. Support the customer lifecycle as the primary technical point of contact, understanding integration nuances, collaborating with the data science team to ensure machine learning model health, and whiteboarding data flows. Automate and optimize internal and external processes by writing custom queries and scripts to calculate metrics, prove ROI, and guide internal decision-making. Prioritize multiple projects while clarifying ambiguous situations under pressure.
Required Qualifications
- 5+ years in a technical customer-facing role
- Close cross-functional collaboration with data science, engineering and product
- Outstanding communication skills, including the ability to communicate complex technical and business concepts to developers and non-developers
- Creative, coachable, collaborative, goal-oriented, and thoughtful
- Strong work ethic and are committed to excellence
- Growth mindset - you enjoy learning new skills, and applying it to technical challenges
- Resourceful and proactive
- Strong experience writing scripts and queries to build internal tools and data pulls (For example: SQL, Python, Bash scripting)
- Comfort with APIs and web technologies
- Ability to prioritize, and deliver on multiple projects in tandem
- Thrive under pressure and enjoy clarifying ambiguous situations
- Bonus points for experience in the B2B payments and/or fraud space
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