Customer Solutions Engineer - Manufacturing Diagnostics
HybridPlymouth, Michigan, United States
Job Summary
Drive business growth for ETAS Manufacturing Diagnostics by identifying new market opportunities and partnering with customers and sales teams. Act as the strategic interface between Sales, Customers, and Product Management to align market needs with product capabilities, while assisting in pre-sales activities, solution pitching, and creating technical documentation. Clarify customer requirements to define executable technical solutions and backlog items, then author and deploy diagnostic test sequences on production lines. Lead on-site verification and troubleshooting to resolve complex technical issues independently, ensuring successful solution delivery through customer engagement and technical consulting.
Required Qualifications
- Bachelor's or Master's degree in Automotive Engineering, Computer Science and Technology, Software Engineering, Electrical or other relevant discipline
- Minimum 5-years experience within the automotive industry and technology
- Knowledge and understanding of vehicle diagnostics (at least one automotive diagnostic protocol such as ISO14229, ISO15765, KWP2000, J1939, ISO14230, or ISO13400)
- IT system and network foundation (Windows XP/7/10 environments, VMware/Virtual Box virtualization, Windows background services, TCP/IP, DHCP)
- Experience with databases (Microsoft SQL Server) and data formats (XML, ODX, OTX)
- Proficiency using packet capture and analysis tools (Wireshark, CAN/DoIP logs); ability to read electrical drawings and schematics
- Experience with programming languages, eg C++,JavaScripts
- Experience fault-finding, debugging, and troubleshooting capabilities
- Ability to influence through communication, capable of communicating visions and technical solutions to diverse stakeholders (customers, sales, R&D)
- Managing projects with defined business outcomes, a result-oriented approach, ability to identify and execute new business opportunities
- Experience applying agile and lean methodologies, such as SAFe, Scrum, Kanban, or OKR frameworks
- Experience using JIRA for task and backlog management
- Up to 50% travel may be required
- Employment is contingent upon the successful completion of a drug screen and background check
Desired Qualifications
- Experience utilizing cost-benefit analyses and analyzing market trends or business data to provide technical support to sales teams during commercial negotiations
- Collect real customer feedback from the field and channel it back to the product management team to drive the evolution of the product roadmap
- Prepare and define user requirement documentation, translating business needs into executable technical solutions and the team backlog
- Draft and define clear acceptance criteria, elaborating and breaking down technical solutions and program features while maintaining conceptual and technical integrity
- Authoring Manufacturing Diagnostics Tests and Sequences executed at the Production Line of the Vehicle Manufacturer
- Responsible for the on-site deployment, configuration, and testing of hardware and software solutions (e.g., diagnostic test sequences, runtime environments, server setups, and plant-specific networks)
- Lead on-site verification and troubleshooting, capable of resolving complex technical issues during project execution independently or with minimal assistance
- Create/update validation test documentation, participating in QA and Production release reviews
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