Customer Solutions Engineer
$135–$115,000 year
RemoteCalifornia, United States or Arizona, United States
Job Summary
Partner with Account Management teams to define technical requirements, validate customer needs, and execute complex direct mail implementation projects. Lead solution design reviews, manage implementation timelines, and ensure successful go-live while translating technical architectures into actionable plans. Collaborate with customers to document specifications and accelerate time-to-value across multiple concurrent projects. This role requires 3+ years of SaaS implementation experience, proficiency in APIs and third-party integrations, and the ability to present to Directors and CMOs. Based in AZ, CA, CO, DC, FL, GA, IA, IL, MA, MD, MI, MN, MT, NE, NC, NH, NJ, NV, NY, OH, OR, PA, RI, TN, TX, UT, or WA, with 20-25% travel.
Required Qualifications
- 3+ years of tech/SaaS experience in an Implementation, Onboarding, Solutions Architect, or Post-Sale Solutions Engineer role
- Technical proficiency on APIs and third-party integrations
- Working knowledge of software platforms including CRM, CDP or marketing automation tools
- Excellent communication and presentation skills with the ability to present to a variety of external audiences
- Flexibility: This is a 100% remote role, with expected travel of approximately 20-25%
Desired Qualifications
- Experience presenting to Marketing and Technical Professionals including Directors/VPs of Marketing and CMOs
- Flexibility to work on multiple projects and simultaneously support the Account Management team
- Deep experience with technical project management and managing implementation timelines
- Logistics or Direct Mail experience is a significant plus, though not mandatory
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.