Customer Solutions Engineer
$40,000–$90,000 year
HybridMadrid, Madrid, Spain
Job Summary
Lead customer onboarding and implementation for a defined set of clients by guiding platform setup, data structuring, and configuration validation. Conduct onboarding calls, workshops, and weekly check-ins to ensure structured progress and operational readiness for pre-certification and audit preparation. Investigate customer-reported issues to distinguish between configuration errors and product bugs, documenting findings for the engineering team while providing structured feedback on real-world regulatory constraints. Act as a sparring partner on certification requirements, supporting customers through workflow preparation and participating in audit-related calls. Contribute to the development of onboarding playbooks and delivery best practices to standardize processes and scale operations.
Required Qualifications
- 3+ years of professional experience in a relevant role such as: B2B SaaS Implementation, Technical Consultant, Customer Delivery Manager, Technical Customer Success Manager, Solutions Engineer / Architect
- Hands-on experience implementing a B2B SaaS product, including onboarding customers and driving adoption
- Strong client-facing skills and proven ability to manage stakeholders in a structured, professional way
- Strong ability to work with data: understanding what is required, spotting gaps, validating quality, and supporting customers through data preparation
- Structured problem-solving mindset: you enjoy investigating issues and driving resolution
- Strong ownership and accountability: you can be trusted to manage customer communication and follow-ups
- Excellent written and spoken English, with the ability to explain complex topics clearly
- Full-Time
- Valid working permit in Spain
- Fluency in English
- Willingness to occasionally work in our office in Madrid, Spain
Desired Qualifications
- Interest in or exposure to regulatory frameworks, certification processes, or compliance-related industries
- Experience working in or passion for the energy, sustainability, fuels, chemicals, or industrial sector
- Experience supporting customers through audits or formal verification processes
- Familiarity with operational workflows, data validation, and quality management
- Startup or scale-up experience
- Degree in Engineering, Industrial Engineering, Sustainability, Energy, Management & Technology, Business & Technology, or a related field — or equivalent practical experience
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