Customer Solutions Architect 3
$136,283–$163,546 year
HybridAustin, Texas, United States
Job Summary
Monitor the health of commercial and enterprise customer accounts to identify expansion opportunities and churn risks. Lead technical discussions with key stakeholders, uncover data challenges, and drive satisfaction through live demos and workshops focused on dbt Cloud adoption. Collaborate with Sales Directors and Solutions Architects on account strategies, while acting as the voice of the customer to influence product development and improve internal processes. Deliver external-facing content via events, blogs, and tutorials to educate the customer base. This hybrid role in Austin involves 2 days in-office and requires openness to travel for internal and external relationship building.
Required Qualifications
- 2+ years of experience in a post-sales role, such as a technical account manager or CSE
- A solid technical background, with a firm understanding of modern data warehousing architectures, the analytics stack, and SQL proficiency
- High degree of comfort presenting to various stakeholders or audience, ideally with experience in an externally facing role
- Ability to operate in an ambiguous and fast-paced environment and think on your feet when engaged in customer conversations
- Openness to travel
- Willingness to travel to external and internal events is required
Desired Qualifications
- Bonus points for dbt certification
- Prior dbt experience
- Basic python competency
- Advanced SQL knowledge
- Experience with ancillary tools, managing data infrastructure, APIs, etc
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