Customer Solutions Advisor

Act as the main point of contact for assigned customer accounts by managing bookings, enquiries, quoting, and issue resolution. Coordinate with internal departments to ensure service standards, monitor client KPIs, and proactively communicate shipment status or delays. Handle complaints and escalations professionally while developing long-term relationships with internal and external stakeholders. Support new client onboarding, site visits, and meetings to identify service improvements and growth opportunities. Requires GCSE or equivalent in English and Math, road freight background, and proven internal sales record. Full-time role based in Maldon Branch.