Customer Solution Architect
$85,200–$85,200 year
On-siteRichardson, Texas, United States
Job Summary
Listen to customers and leverage critical thinking to identify root-cause issues, then take direct ownership of resolutions and follow-through. Navigate complex organizations to communicate with constituencies ranging from leasing staff to the C-Suite, while maintaining advanced thought leadership on RealPage solutions and integrations. Advise multifamily owners on operational best practices, set expectations to mitigate risk, and partner with Sales, Delivery, Success, and Product teams to develop processes that drive efficiency. Travel up to 10% as part of this SME-level ambassador role focused on scaling innovative solutions for partners.
Required Qualifications
- Customer-facing professional fluent with multifamily real estate technologies
- Minimum of 5 years of experience in account management/support, product management/development, end-user communication from the CSA II level role or equivalent within RealPage
- Bachelor's degree with a focus on Business, Marketing, Real Estate, or other applicable areas of study
- Demonstrated proficiency configuring and deploying SaaS-based applications that scale and prove ROI
- Strong understanding of property management required at both the corporate and property level
- Ability to navigate people and data to find answers
- Strong persuasion skills/ability to overcome objections from a wide variety of personalities internally and externally
- Goal, metric and results-oriented, with a strong sense of responsibility, accountability, and enthusiasm to enable empowered customers and partners
- Proficient in Microsoft Office Suite (specifically Word, Excel, PowerPoint)
- Proficient in Customer Relationship Management (CRM) software such as Salesforce
- Ability to travel up to 10%
Desired Qualifications
- Advanced understanding of the multifamily industry and Affordable Housing programs
- 5-7 years of experience as a Systems Administrator or related experience resulting in a deep understanding of RealPage solutions and third-party integrations
- Project management experience/ability to lead business discovery workshops
- Technical writing acumen and ability to author custom statements of work
- Understanding of development life cycle and ability to architect complex technical solutions
- Experience planning, managing, and performing integration design, testing, and deployment
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