Customer Solution Architect II
$70,700–$70,700 year
On-siteRichardson, Texas, United States
Job Summary
Listen to customers and leverage critical thinking to identify root causes, taking direct ownership of resolution and follow-through. Navigate complex organizations to communicate and present to diverse constituencies from leasing staff to the C-Suite, tailoring messages to each audience. Maintain advanced thought leadership of RealPage solutions to advise multifamily owners on operational best practices while independently managing customer expectations to mitigate risk. Partner with Sales, Delivery, Success, and Product Management to develop processes that create visibility and efficiency gains. This role requires a customer-facing professional fluent in multifamily real estate technologies with 3-4 years of account management experience, a Bachelor's degree, and proficiency in SaaS configuration and Salesforce.
Required Qualifications
- Customer-facing professional fluent with multifamily real estate technologies
- Minimum of 3-4 years of experience in account management/support, product management/development, end-user communication
- Bachelor's degree with a focus on Business, Marketing, Real Estate, or other applicable areas of study
- Demonstrated proficiency in configuring and deploying SaaS-based applications that scale and prove ROI
- Strong understanding of property management is required at both the corporate and property level
- Ability to navigate people and data to find answers
- Strong persuasion skills/ability to overcome objections from a wide variety of personalities internally and externally
- Goal, metric and results-oriented, with a strong sense of responsibility, accountability, and enthusiasm to enable empowered customers and partners
- Proficient in Microsoft Office Suite (specifically Word, Excel, PowerPoint)
- Proficient in Customer Relationship Management (CRM) software such as Salesforce
Desired Qualifications
- Prior experience with RealPage products, including RealPage OneSite Leasing and Rents and/or Insurance products
- 2-3 years of experience as a Systems Administrator or related experience resulting in a deep understanding of RealPage solutions and third-party integrations
- Project management experience/ability to lead business discovery workshops
- Technical writing acumen and ability to author custom statements of work
- Understanding of development life cycle, SQL queries, and ability to architect complex technical solutions
- Experience planning, managing, and performing integration design, testing, and deployment
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