Customer Services Support Specialist
On-site · Wiesbaden, Hesse, Germany
Wiesbaden, Hesse, GermanyOn-siteFull TimeMid LevelBachelors DegreeUnknown
Type
Full Time
Level
Mid Level
Education
Bachelors Degree
Company size
Unknown
Job Summary
Manage ICE comments, surveys, and Commander’s Hotline responses; Analyze customer satisfaction data and prepare monthly/quarterly/annual reports; Support customer service award programs and recognition events; Coordinate and standardize customer-facing service areas across the garrison; Deliver ICE training and promote customer service best practices
Required Qualifications
- Bachelor’s degree in business, human resources, or related field and 3+ years of experience in customer service program management
- OR
- 6+ years of directly related experience, with 3 years in an English-speaking environment
- Proficient in Microsoft 365, data analysis (e.g., Excel, PowerBI), and customer service systems
- Strong communication, project coordination, and analytical skills
- Must meet English proficiency Level III (reading, speaking, writing)
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