Customer Services Specialist ( 20/24 hr.) Karl Road Branch
$37,461–$48,381 year
On-siteColumbus, Ohio, United States
Job Summary
Process and sort materials including returned items, reserved materials, and new acquisitions; proactively greet customers and answer reference, directional, and technology questions via phone, email, and in person. Assist with library card accounts, process applications, verify information, enforce account rules, and resolve disputes. Manage cash drawers, reconcile receipts, prepare deposits, and maintain location operations including opening/closing procedures, supplies, and bulletin boards. Troubleshoot technology issues, coordinate volunteers, and perform additional duties as assigned. Works Monday through Sunday in alternating shifts from 3:00 pm to 9:00 pm.
Required Qualifications
- High School Diploma or G.E.D
- Ability to express self effectively and concisely, both orally and in writing
- Knowledge of Internet and database services
- Ability to operate library technology including personal computer, email, software programs (i.e. Windows/Microsoft Office) and other job-related equipment and systems
- Ability to utilize reliable transportation to promptly report to job assignment and other locations, per job requirements
- Ability to lift or push up to 100 lbs occasionally
- Ability to lift or push up to 50 lbs frequently
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