Customer Services Representative

Respond to customer inquiries via phone, email, and chat while assisting clients with order placement, tracking, returns, and product recommendations. Resolve complaints and escalate issues as needed, maintaining accurate records and collaborating with internal teams to ensure smooth order fulfillment. Identify opportunities to improve service processes and work in a fast-paced environment requiring strong multitasking and problem-solving skills. Proficiency in Microsoft Office Suite and CRM software is required, with experience in storage, logistics, or manufacturing preferred. Candidates must demonstrate excellent communication abilities and a proactive, customer-first mindset. This role involves direct client interaction where you independently address client-related matters, with payments handled directly by the client.