Customer Services Representative - Career Fair

Resolve customer complaints, verify account information, and answer inquiries about warranties or terms of sale via phone, email, mail, or social media. Greet callers, take payment and contact details, attempt to persuade customers to reconsider cancellations, and sell products and services while utilizing computer technology to handle high call volumes. Compile reports on overall customer satisfaction and work with the manager to ensure service delivery. Requires a high school diploma, computer literacy, and 40+ WPM data entry skills. Flexible schedule including weekends and evenings is required.