Customer Services Representative

Resolve customer complaints via phone, email, mail, or social media while verifying account information and taking payment details. Greet callers, answer questions about warranties or terms of sale, and attempt to persuade customers to reconsider cancellations. Inform clients of deals and promotions, sell products and services, and utilize computer technology to handle high call volumes. Compile reports on overall customer satisfaction and work with the customer service manager to ensure proper service delivery. Requires a high school diploma, computer literacy, and accurate data entry skills of 40+ WPM. Must work a flexible schedule including weekends and evenings, complete required training, and pass a background check and drug screen.