Customer Services Executive

Investigate, advise, and resolve after-sales inquiries, specifically regarding returns and delivery issues, while acting as the primary client contact when necessary. Assume, respond to, and ensure the progression of inquiries within service level agreements while adhering to company policies on returns and deliveries. Improve the efficiency of inquiries, deliveries, and returns to minimize losses from product returns and refunds. Highlight and assist in resolving root causes related to post-sales management inquiries. Promote the use of the company's customer service tools and support team members in achieving their objectives.