Customer Services Engineer - HCD

Provide remote and on-site support for GE RIS/PACS and GE Healthcare Digital solutions; log incidents and requests in Service Cloud; implement and maintain GE Proactive Monitoring Solutions across installed bases; troubleshoot alerts and coordinate with hardware vendors for remote/on-site troubleshooting; research and troubleshoot issues across user interface, networking, interoperability, data collection/storage, visualization, analytics, and interfaces to HIS/EMR; ensure uptime targets (99.95% monthly) and maintain customer communication; perform rotational after-hours on-call duties; adhere to ITIL processes; possess knowledge of Windows/Linux, DICOM/HL7, scripting (VBScript/JavaScript), networking (load balancers, Cisco); healthcare IT experience preferred; travel up to 20%.