Customer Services Assistant- Nichols Library
$38,792–$38,792 year
On-siteNaperville, Illinois, United States
Job Summary
Conduct customer service activities at the public desk, including issuing library cards, processing materials, collecting fees, and handling expired holds. Troubleshoot basic problems with self-check machines, assist patrons with technology and online resources, and manage lost and found items. Process Inter-Library Loan items, curbside service, and used book donations while maintaining collection quality by reviewing and routing damaged materials. Answer phone inquiries, monitor public areas, and occasionally serve as Person In Charge for facility and employee support. Work Monday through Friday with evening shifts, rotating weekends, and one Saturday per month.
Required Qualifications
- High school diploma or equivalent
- Minimum two years of customer service experience
- Must have reliable means of transportation to attend meetings, conferences, and perform work in other locations
Desired Qualifications
- Bilingual proficiency a plus
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