Customer Services Advisor
$28,000–$28,000 year
HybridHertford, England, United Kingdom
Job Summary
Speak to customers and support them with a range of queries, including reporting repairs, rent payments, complaints, anti-social behaviour, and general enquiries around rehousing and SNG. Record relevant details in our systems to enable accurate diagnosis and provision of appropriate responses. Ensure an excellent customer experience by communicating clear, accurate information and advice in a professional manner. Collaborate with colleagues across the business to ensure timely responses to customer needs. This part-time role involves working 27 hours a week, initially based in our Hertford office with a potential transition to hybrid working.
Required Qualifications
- Experience of working in a busy customer service environment
- A 'can-do' attitude
- Ability to respond in a professional manner
- Excellent interpersonal skills
- Ability to consider customers needs with empathy and resilience
- Excellent verbal and written communication skills
- The ability to take responsibility for the service delivered to customers
- Good timekeeping and reliability
- Excellent IT skills including MS Office, Outlook
- The ability to adapt to customer relationship management (CRM) systems
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